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FAQ's and T&C's

FAQS

Q. Can you book a double session?

A. Yes you can. A number of my treatments compliment each other. For example KCR then back massage or full body massage.

Q. Can I book online?

A. Yes you can. Please use the "Book Now" button on the home page. Or click book online in the menu bar at the top of the page.   

Q. Can I book a block of treatments?

A. Yes you can. You can book a block of any treatment you desire and by doing so you will receive a discount.

Q. Are any of you treatments Peer Reviewed?

A. Yes. KCR is peer reviewed by FOTO inc. They are responsible for peer reviewing many physiotherapy/ chiropractic treatments throughout USA and Canada. I am one of the practitioners participating in this peer review measure.

Q. How qualified are you?

A. I have a number of certificates and also a BA(hons) Complementary healthcare. These can be viewed at Realign and Revive on request.

Q. Do you do corporate events or offer workplace treatments?

A. Yes I can provide sessions at corporate events and in the workplace.

T&C's

Confidentiality

No details of you treatments will be passed onto any 3rd parties. The only time confidentiality would be broken is if there is a concern over your health and safety or suspect of harm/ abuse. Wix booking is used to take your details and process payments for all bookings. I use Jotform to collect your consultation information. When you have completed and returned your form I print it (to be stored in the filing cabinet) and then delete it from the Jotform server. 

Bookings/ Cancellation Policy for treatments and classes 1st Feb 2023 

As full payment has been made at time of booking the Bookings and Cancellation policy has been updated. This is to ensure both clients and the business are served in the best possible way.  If I can fill a rescheduled or late cancellation appointment slot then the cancellation fee will be waived.

 

If you cancel with 48 hours or more notice from your appointment time then you will be offered a refund or to reschedule your appointment. (If using a voucher then you will be offered to reschedule only.)

48+ hours notice = no cancellation fee. 

If you cancel with less than 48 hours but more than 24 hours from your appointment time then you will have lost 50% of your appointment fee, the remaining 50% can be refunded or applied to your next appointment.  ( If using a voucher you will have lost your voucher and cannot be used for a later date).

24-48 hours notice= 50% cancellation fee

 

If you cancel with less than 24 hours notice or fail to attend your appointment then full payment is required and no refund will be given.  (Vouchers will be lost and cannot be used for another date.)

<24 hours notice= 100% cancellation fee.

This policy also applies to Meditation group and Shibashi blocks.

 

Please note all first appointments will be sent a link to my online consultation form which must be completed and returned a minimum of 24 hours before your appointment. If it is not returned then this will be taken as a cancelled appointment with less than 24 hours notice given.

I from time to time resend the form to those who have already completed the form to ensure I have the most up to date information regarding your health. This must also be returned a minimum of 24 hours before an appointment with the same rules as above.  The Booking and Cancellations policy is also on the Consultation form and you need to accept this before submitting the form.

Please ensure your phone number and email address are correct on the booking system as these are used to send out your consultation documentation.

Booking and Cancellations Policy for training courses (Certificated courses)

A non refundable booking fee of 25% of the total course cost will be taken at the time of booking your training course. Full payment of courses must be made a minimum of 2 weeks prior to your course starting. An invoice will be sent to the email provided at time of booking which shows the remainder of course costs and how to pay.

If it turns out that you are unable to attend your chosen course, please contact us as soon as possible to arrange an alternate course date for you. If it is greater than 7 days before the course start date we will transfer you to the next available course. If it is within 7 days of the course start date you will forfeit all fees. Exceptions to this may be made case-by-case only at our discretion.

If an attendee displays symptoms of a contagious illness (e.g. COVID-19) we request that you inform us as soon as possible with a valid physician’s excuse; we will transfer you to the next available course (one-time only).

Should it become necessary for KCR Academy Ltd. to cancel a course due to unforeseen circumstances, we will refund all fees that have been paid to us for that course. Otherwise, please note that deposits are non-refundable in all instances. Also, we cannot be held responsible for any personal expenses (e.g. travel/accommodation costs) resulting from a course cancellation.

Receipts

Receipts are available on request. They can emailed to you on request especially if a receipt is needed for your health insurer.

(You need to speak with your health care insurer to see if they accept the treatment on offer and see if they need any extra details added to the receipt. I cannot and do not guarantee your insurance provider will cover the cost of treatment. This is for them to decide and for you to find out before making an appointment. Please note If your insurer will cover your cost then you pay upfront and they imburse you when you submit the receipt.)

Vouchers

Vouchers can be purchased on request for any treatment offered by myself, for cash value and for block bookings.

Vouchers are valid for 6 months from date of purchase.

Vouchers cannot be redeemed for a different service/ treatment or for cash.

The person named on the voucher must use the voucher and it cannot be used by someone else. This means the vouchers are not transferable to another person.

You must use your voucher at checkout as it is the only way to redeem your voucher. 

If using a voucher and you need to cancel your appointment please note the booking/ cancellation policy above. (If more than 48 hours notice is given then I will reschedule your appointment for you, if less than 48 hours notice is given then you will have lost your voucher unless I am able to fill the cancelled appointment time and then I would get in touch to let you know and reset your voucher.) 

Block Bookings

Block bookings of 3 appointments must be used within 6 months of purchase. These cannot be shared with other people and only the person named on the first appointment can use the other sessions purchased in the block booking deal. If someone else is booked under the block booking for the second or third appointment then their appointment will be cancelled and that booking will be forfeited by the purchaser. 

 

Children

Children must not be left unattended within Realign and Revive.

If your child has an appointment with myself I ask that you stay in the room during the session.

Please do not bring your children with you to your appointment as this will cause a distraction and treatment will not go ahead.

If your child has been booked into a class with myself then you will be expected to stay and fully participate. 

Any adult/ child classes will have a set ratio of adults to children. This is you plus a maximum of 2 children in your care. If you are planning on bringing more than 2 children with you then you will need to book further adults tickets to accomodate the amount of children attending. 

Privacy Policy (GDPR compliance)

Your personal data – what is it?

Personal data relates to any data that can be used to help identify an individual.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation

 How do we process your personal data?

The Data controller of Realign and Revive complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -

  • To ensure any and all treatments provided by Realign and Revive are suitable regarding your health and well being

  • To maintain our own accounts and records regarding your treatments (these are stored in a locked filing cabinet)

  • To inform you of news, events, activities and services running by Realign and Revive

  • To assist in the administration of appointments by providing an efficient service. Wix processes your appointments on my behalf. They store your Name, number and email address on their secure servers.

Sharing your personal data
Your personal data will be treated as strictly confidential . We will only share your data with third parties outside of Realign and Revive with your explicit consent or have concerns over your health or safety. Information share with third parties include;

  • Wix- Receive your name, phone number, email address

  • Square process your payments for all your appointments.

  • Jotform- This is the company that sends/ receives your consultation form electronically. Once completed I print the form for my files and then delete the completed form from Jotforms server. 

 How long do we keep your personal data?
We keep data in accordance with the legal requirements set out regarding keeping medical notes. This is a minimum of 7 years after your last treatment for those over 18 years and at least until the age of 25 years for minors. Files can be destroyed after this period.

 Your rights and your personal data  

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -

  • The right to know how your data is stored and processed

  • The right to request a copy of your personal data which the data controller of Realign and Revive holds about you(right of access);

  • The right to request that the data controller of Realign and Revive corrects any personal data if it is found to be inaccurate or out of date (right of rectification);  

  • The right to request your personal data is erased where it is no longer necessary for the data controller of Realign and Revive to retain such data(right of erasure);

  • The right to withdraw your consent to the processing at any time

  • The right to object to the processing of personal data, (where applicable e.g. processing by third parties)

     Further processing

    If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

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