FAQ's

FAQS

Q. Can you book a double session?

A. Yes you can. A number of my treatments compliment each other. For example KCR then back massage or full body massage.

Q. Can I book online?

A. Yes you can. Please use the "Book Now" button on the home page. Or click book online in the menu bar at the top of the page.   

Q. Can I book a block of treatments?

A. Yes you can. You can book a block of any treatment you desire and by doing so you will receive a discount.

Q. Are any of you treatments Peer Reviewed?

A. Yes. KCR is peer reviewed by FOTO inc. They are responsible for peer reviewing many physiotherapy/ chiropractic treatments throughout USA and Canada. I am one of the practitioners participating in this peer review measure.

Q. How qualified are you?

A. I have a number of certificates and also a BA(hons) Complementary healthcare. These can be viewed at Realign and Revive on request.

Q. Do you do corporate events or offer workplace treatments?

A. Yes I can provide sessions at corporate events and in the workplace.

T&C's

Confidentiality

No details of you treatments will be passed onto any 3rd parties. The only time confidentiality would be broken is if there is a concern over your health and safety or suspect of harm/ abuse. Wix booking is used to take your details and process deposits for all bookings. I use Jotform to collect your consultation information. When you have completed and returned your form I print it (to be stored in the filing cabinet) and then delete it from the Jotform server. 

Appointments/ Cancellations

To secure your appointment you will be asked to enter your card details on the booking page. This gives me a no show protection policy. You also need to have completed your consultation form and returned it a minimum of 24 hours before your appointment. If I have not received your completed consultation form 24 hours before you appointment then I will take this as you are cancelling your appointment and in line with the cancellations policy then full payment is due. 

 

If you cancel with 72 hours or more notice from your appointment time then you will be offered a refund or to reschedule your appointment. (If using a voucher then you will be offered to reschedule only.)

 

If you cancel with less than 72 hours but more than 24 hours from your appointment time then you will have lost your deposit/ booking fee. I will not offer to reschedule your appointment.

 

If you cancel with less than 24 hours notice or fail to attend your appointment then full payment is required. 

Receipts

Receipts are available on request. They can be written at the time of appointment or emailed if preferred.

Vouchers

Vouchers can be purchased on request for any treatment offered by myself, for cash value and for block bookings.

Vouchers are valid for 6 months from date of purchase.

Vouchers cannot be redeemed for a different service/ treatment or for cash.

The person named on the voucher must use the voucher and it cannot be used by someone else. This means the vouchers are not transferable to another person.

You must use your voucher at checkout as it is the only way to redeem your voucher.

Children

Children must not be left unattended within Realign and Revive.

If your child has an appointment with myself I ask that you stay in the room during the session.

Please do not bring your children with you to your appointment as this will cause a distraction and treatment will not go ahead.

If your child has been booked into a class with myself I ask that you stay within the building in case your child needs you.

Privacy Policy (GDPR compliance)

Your personal data – what is it?

Personal data relates to any data that can be used to help identify an individual.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation

 How do we process your personal data?

The Data controller of Realign and Revive complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -

  • To ensure any and all treatments provided by Realign and Revive are suitable regarding your health and well being

  • To maintain our own accounts and records regarding your treatments (these are stored in a locked filing cabinet)

  • To inform you of news, events, activities and services running by Realign and Revive

  • To assist in the administration of appointments by providing an efficient service. Wix processes your appointments on my behalf. They store your Name, number and email address on their secure servers.

  • In regards to KCR data will be processed by FOTO inc. An American organisation which gives statistics regarding the efficacy of your treatment.

    Sharing your personal data
    Your personal data will be treated as strictly confidential . We will only share your data with third parties outside of Realign and Revive with your explicit consent. Information share with third parties include;

  • Wixl- Receive your name, phone number, email address and card details to process appointments.

 How long do we keep your personal data?
We keep data in accordance with the legal requirements set out regarding keeping medical notes. This is a minimum of 7 years after your last treatment for those over 18 years and at least until the age of 25 years for minors. Files can be destroyed after this period.

 Your rights and your personal data  

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -

  • The right to know how your data is stored and processed

  • The right to request a copy of your personal data which the data controller of Realign and Revive holds about you(right of access);

  • The right to request that the data controller of Realign and Revive corrects any personal data if it is found to be inaccurate or out of date (right of rectification);  

  • The right to request your personal data is erased where it is no longer necessary for the data controller of Realign and Revive to retain such data(right of erasure);

  • The right to withdraw your consent to the processing at any time

  • The right to object to the processing of personal data, (where applicable e.g. processing by third parties)

     Further processing

    If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.